Terms of Use

Effective: July 2, 2024

Thank you for using Synapse! These Terms of Use apply to your use of Synapse's services, including our website, software applications, and any other services we provide (collectively, "Services"). These Terms form an agreement between you and Synapse Research Group, LLC, a company located in Arkansas, and they include important provisions for resolving disputes through arbitration. By using our Services, you agree to these Terms.

Who We Are

Synapse Research Group, LLC is dedicated to advancing research and providing high-quality services.

Registration and Access

Minimum Age: You must be at least 13 years old or the minimum age required in your country to consent to use the Services. If you are under 18, you must have your parent or legal guardian's permission to use the Services.

Registration: You must provide accurate and complete information to register for an account to use our Services. You may not share your account credentials or make your account available to anyone else and are responsible for all activities that occur under your account. If you create an account or use the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.

Using Our Services

What You Can Do: Subject to your compliance with these Terms, you may access and use our Services. You must comply with all applicable laws as well as our Usage Policies and any other guidelines or policies we make available to you.

What You Cannot Do: You may not use our Services for any illegal, harmful, or abusive activity. For example, you may not:

• Use our Services in a way that infringes, misappropriates, or violates anyone's rights.
• Modify, copy, lease, sell, or distribute any of our Services.
• Attempt to or assist anyone to reverse engineer, decompile, or discover the source code or underlying components of our Services.
• Automatically or programmatically extract data or Output.
• Represent that Output was human-generated when it was not.
• Interfere with or disrupt our Services, including circumvent any rate limits or restrictions or bypass any protective measures or safety mitigations we put on our Services.
• Use Output to develop models that compete with Synapse.

Software: Our Services may allow you to download software, such as mobile applications, which may update automatically. Our software may include open-source software that is governed by its own licenses.

Corporate Domains: If you create an account using an email address owned by an organization, that account may be added to the organization's business account, in which case we will provide notice to you. The organization's administrator will be able to control your account, including accessing Content and restricting or removing your access to the account.

Third-Party Services: Our services may include third-party software, products, or services ("Third-Party Services") and some parts of our Services may include output from those services ("Third-Party Output"). Third-Party Services and Third-Party Output are subject to their own terms, and we are not responsible for them.

Feedback: We appreciate your feedback, and you agree that we may use it without restriction or compensation to you.

Content

Your Content: You may provide input to the Services (“Input”), and receive output from the Services based on the Input (“Output”). Input and Output are collectively “Content.” You are responsible for Content, ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all rights, licenses, and permissions needed to provide Input to our Services.

Ownership of Content: As between you and Synapse, and to the extent permitted by applicable law, you (a) retain your ownership rights in Input and (b) own the Output. We hereby assign to you all our right, title, and interest, if any, in and to Output.

Similarity of Content: Due to the nature of our Services and artificial intelligence generally, output may not be unique and other users may receive similar output from our Services. Our assignment above does not extend to other users' output or any Third-Party Output.

Our Use of Content: We may use Content to provide, maintain, develop, and improve our Services.

Arbitration

Informal Dispute Resolution: We want to address your concerns without needing a formal legal case. Before filing a claim against Synapse, you agree to try to resolve the dispute informally by contacting us at info@synapse.institute. We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 60 days of submission, you or Synapse may bring a formal proceeding.

Arbitration Agreement: Synapse and you agree to resolve any claims relating to these Terms or the Services through final and binding arbitration, except as set forth under Exceptions below.

Arbitration Procedures: The arbitration will be conducted by videoconference if possible, but if the arbitrator determines a hearing should be conducted in person, the location will be mutually agreed upon. The arbitrator will be a retired judge or an attorney licensed to practice law. The arbitrator will have exclusive authority to resolve any dispute.

Exceptions: This section does not require informal dispute resolution or arbitration for individual claims brought in small claims court or for injunctive or other equitable relief to stop unauthorized use or abuse of the Services or intellectual property infringement.

Class and Jury Trial Waivers: Disputes must be brought on an individual basis only, and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. You and Synapse knowingly and irrevocably waive any right to trial by jury in any action, proceeding, or counterclaim.

Severability: If any part of these arbitration terms is found to be illegal or unenforceable, the remainder will remain in effect.

Copyright Complaints

If you believe that your intellectual property rights have been infringed, please send notice to the address below or fill out our contact form. We may delete or disable content that we believe violates these Terms or is alleged to be infringing and will terminate accounts of repeat infringers where appropriate.

Written claims concerning copyright infringement must include the following information:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest
• A description of the copyrighted work that you claim has been infringed upon
• A description of where the allegedly infringing material is located on our site so we can find it
• Your address, telephone number, and e-mail address
• A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
• A statement by you that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner's behalf

General Terms

Assignment: You may not assign or transfer any rights or obligations under these Terms. We may assign our rights or obligations under these Terms to any affiliate, subsidiary, or successor in interest.

Changes to These Terms or Our Services: We are continuously working to develop and improve our Services. We may update these Terms or our Services accordingly from time to time. We will give you at least 30 days advance notice of changes to these Terms that materially adversely impact you.

Delay in Enforcing These Terms: Our failure to enforce a provision is not a waiver of our right to do so later. If any portion of these Terms is determined to be invalid or unenforceable, that portion will be enforced to the maximum extent permissible.

Trade Controls: You must comply with all applicable trade laws, including sanctions and export control laws. Our Services may not be used in or for the benefit of, or exported or re-exported to any U.S. embargoed country or territory or any individual or entity with whom dealings are prohibited or restricted under applicable trade laws.

Entire Agreement: These Terms contain the entire agreement between you and Synapse regarding the Services and supersede any prior or contemporaneous agreements.

Governing Law: Arkansas law will govern these Terms except for its conflicts of laws principles. All claims arising out of or relating to these Terms will be brought exclusively in the federal or state courts of Arkansas.

If you have any questions or concerns, please contact us at: